We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Did they send USD or CAD and are the funds showing in your paypal balance in USD?
Have you confirmed both bank account and card with the 4 digit code?
Does the cards billing address match your paypal account address?
Does the bank account name exactly match your paypal account name?
If she sent the correct currency then yes paypal or her card issuer would normally convert it automatically BUT she has to select the correct currency in the first place.
You can't withdraw to a card unless its been confirmed and are you sure you entered the 4 digit code from your bank account into your paypal wallet next to that bank account and confirmed it?