I've had the same problem (plus another)
First, it took multiple days to link an account, sometimes partially working. Contacted support and kept trying and it seemed to work in spite of support saying it shouldn't work because of a security problem. The error message just keeps saying to try again later, nothing about a security problem.
Second, after I finally added the account, I cant transfer any money out. I've tried multiple times for multiple amounts. Contacted support, they first said there was no problem, then there was, so they would try to resolve it, then they cant resolve it. All whilst saying they cant tell me what the problem is because the algorithm doesn't tell them. So I spoke to a supervisor who said he tried something, cant promise it will work, try again over the next few fays. All the error messages are terrible, just asking to try again...
Totally unacceptable, can't believe this is meant to be the 'future', will minimize my use in the future until they can regain trust (probably never).
And any idea that this is a special approach to increase security is not convincing, other banks manage it and not ever being able to access your money (a strange definition of security) is obviously not an answer!
Very disappointing.
