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Hi @Geng50,
Is the transfer amount editable? If the amount to be transferred says 0, that would cause an error. The amount to be withdrawn must be entered to allow the withdrawal to be completed. If you've tried editing this field and it will not allow an edit, I would suggest calling customer service by phone for real-time troubleshooting. Click Contact and then click Call us, then log in to get the number to call. Once you've reached a representative, you can let them know that you've sent the screenshots and they will be able to grab the email and assist.
I hope this can be resolved quickly!
Olivia
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He Geng50,
I am sorry to hear that you are having trouble withdrawing your funds. Can you tell us what exactly is happening when you are trying to withdraw your funds? Are you receiving an error message and if so what does it say? Are you funds showing in your available balance as if they are not then you will need to wait for them to show on your available balance before you can withdraw them.
Please feel free to come back with some more information so we can help you.
Thanks
Paula
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Hi @Geng50,
Is the transfer amount editable? If the amount to be transferred says 0, that would cause an error. The amount to be withdrawn must be entered to allow the withdrawal to be completed. If you've tried editing this field and it will not allow an edit, I would suggest calling customer service by phone for real-time troubleshooting. Click Contact and then click Call us, then log in to get the number to call. Once you've reached a representative, you can let them know that you've sent the screenshots and they will be able to grab the email and assist.
I hope this can be resolved quickly!
Olivia
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Hello team for some days now i have been trying to withdraw some funds to my card but am enable to do so and i keep getting the same feedback
"Sorry, something’s not right. Please try again later"
i have waited 24hrs, and 72hsr to try but still the same feedback
Thank You
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