Can't send money to other accounts or my bank account.

Lenny044
Contributor
Contributor

Hi.

I'm not able to withdraw money from my PayPal account to my bank account. When I try to do this, I get a message saying: "Sorry, we need more information. Please withdraw funds on our old account view instead". If I go to the old account view, enter the amount I'd like to withdraw and click 'continue', nothing happens. I'm unable to withdraw money.

 

I'm also not able to send funds from my PayPal account to another. When I enter the amount I'd like to transfer and click 'send' I get the following message: "We can't send your payments right now. If the problem continues, please contact Customer Support."

 

I've tried sending messages to the customer support, I only get automated responses. I'm asked to reply to those responses if they weren't helpful. Every time I try to reply to the messages it brings up an error and I can't get in touch with PayPal to help me.

 

Hope to solve this problem soon.

 

Thank you

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