We has our first payment on paypal recently but I cannot release the funds. it is because a colleague processed it as a delivered rather than just a servicer. they have since set it to delivery sent but I still cant release the funds. The bot advices to go to my transactions, 'get my money' then change to a service. However I am unable to do this as when I go into my transactions i cannot find the 'get my money' screen.
Please can someone help me either confirm the delivery or change correctly to a service so i can release the funds. we are only a family business and its reallyt important to us