Can't add a bank account.

[polcsek10]

Good evening! I recently updated my new bank card on my paypal account and I would like to add my bank account, so I can withdraw a few money from Paypal to my account( I've never made any withdrawal before nor added any account, only the card) but anytime I try to type the name of my bank and the number, it just says " Sorry, we are not able to process your request. Please try again later". No matter how many time I try it, or how I type the name of my bank, it's all good until I press the " "Next" button and it just won't let me add a bank account. What could possibly be the solution for this? Thank you for your time! Sincerely, Tibor! 

[PayPal_AshleyM]

Hi @polcsek10,

Uh oh, that definitely sounds frustrating. 😞 Is it possible that your bank has changed names or is a branch of a bank under a different name? I would reach out to your bank to ensure the details you have are correct. If they are, please try clearing your cache and cookies, ensuring your browser is up-to-date, and trying a different device or browser. Hopefully this helps!

- Ashley M

[polcsek10 · Accepted solution]

Thank you for your help, I just talked to a PayPal employee on phone a few days after this post, and we got it fixed in 5 minutes. So if anybody else has this problem, just make a call and PayPal will help you!  Thank you so much again! 🙂 

[PayPal_Tricia]

Hi @polcsek10, 

That's great news!! Thanks for the update! 

I hope this information helps!

Thanks, 
PayPal_Tricia