Can't access my payment from the buyer, after the parcel has been delivered

[kelldav01]

Hi, I wonder if someone can help as PayPal don't have Humans to talk to. Just robots on the phone.

So I have sent a parcel to a buyer via eBay, which on eBay and PayPal I have updated the tracking number. the buyer paid me on 7/04/19, however it has been on hold since then. I have checked the tracking info, it says the parcel has been delivered and signed for. the buyer has updated eBay and left feedback to say he has received it.

So why can't I access my money?! why Is it still on hold?!

[kernowlass]

@kelldav01 

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.

If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Feedback does not count for payment release.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage).

Info in this Ebay link below about Ebays hold.

http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html