CONVERSION ISSUE

[LOSTDESIGN]

I SENT AN INVOICE WITH THE CORRECT USD AMOUNT BUT SOMEHOW CLICKED ON BRL (BRAZIL) AND THE MONEY WAS CONVERTED INTO BRL. HOW CAN THIS BE FIX?

[PayPal_Rich]

Hello LOSTDESIGN,

Thanks for reaching out to the PayPal Community. I'm sorry to hear that your payment was received in a currency you did not wish to accept. That is understandably frustrating.

You do have the option to convert the payment into USD but conversation fees would apply.

You also have the option to refund the payment and send the invoice in the correct currency to have the customer re-send the payment. 

Here is how to transfer your balance to another currency: https://www.paypal.com/us/smarthelp/article/how-do-i-transfer-my-balance-to-another-currency-faq1025.

Here is how to issue a refund: https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780