Blocked without doing anything

zachariahnyunja
Contributor
Contributor
Hi, My account was blocked without doing anything and my money is also held. I received a mail informing me that I can withdraw and when i tried it was giving errors that it can't get access to the cash. Kindly assist
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kernowlass
Esteemed Advisor
Esteemed Advisor

@zachariahnyunja 


In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation if that is what it was???

 

The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.




Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@zachariahnyunja 


In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation if that is what it was???

 

The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.




Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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