Bank name is different from Paypal account name
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I cashed out through one of my linked banks in Paypal but I didn't get it. Already called my bank and they said that the transaction was reversed and the funds were transferred back to the Bank of America due to "Account Name Differs". I was trying to call Paypal to no avail - the codes shown are NOT working at all! I didn't have the chance to talk to them. I also tried reporting the transaction thru Resolution Center but it always prompting "Please try again"! I am losing my hopes to get my money back. Is there any way to get connected with the Paypal team to cascade the issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @smci15,
Thank you for your post and welcome to the Community Forum!
In general, if the withdrawal was reversed because the name on your PayPal account does not match the name on your bank account, the amount should be reversed back to your PayPal balance.
I hope this helps.
Martina
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @smci15,
Thanks for reaching back out! I'm sorry to hear you still haven't received that withdraw to your bank. I can confirm that we are currently tracking a known issue where our customers are experiencing a bit of a delay processing to withdrawals to banks in the Philippines. We do not have a current estimated time of resolution but we hope to have it resolved as soon as possible.
Thank you for your time and my apologies for any inconvenience this has caused.
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @smci15,
If you are still having issues, you may want to reach out to our Customer Service. You can find the correct phone number for your country by clicking 'Contact' at the bottom of the PayPal homepage and then 'Call us'. You can also contact us on Facebook or on Twitter.
Hope this helps,
Jenny
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.