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Balance on HOLD

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Contributor

Balance on HOLD

Hello, I would like to ask you question about my balance on hold.

I sold a online product to a customer via paypall button. it is online product and customer recieved it via autoresponder imidiately. but it is more than 3days and balance is still on hold. what can I do ?

1 REPLY 1
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Esteemed Advisor

Re: Balance on HOLD

@patoPM 

 

As per:

As a new seller, can I access my funds earlier?

 

You must mark the transaction as processed and await PayPal to release it or ask the customer to confirm receipt if that option is available for the customer:

 

Buyer/Sender: To confirm you've received an item:

  1. Go to Activity.
  2. Find and click the original payment for the item.
  3. Click Confirm receipt.
  4. Click Yes to confirm that you received the order.

Note: Not all purchases require receipt confirmation.


Kudos & Solved are greatly appreciated. 🙂