Anyone able to actually contact PayPal?
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Funds Availability
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Are you able to accept the money through your PayPal account instead of clicking the link in the email? Look for the transaction on the Summary page or Activity page.
The 21 day hold and the accepting of the money are two separate situations.
If this is the first time you're receiving money, simply go to the “Summary” page, and click the Accept button next to the payment you’ve received.
Kudos & Solved are greatly appreciated. 🙂
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Was tracking number entered into the PayPal transaction itself?
1. Click Activity at the top of the page.
2. Find and click the original payment for the item or service.
3. Click Add Tracking Info.
4. Select an Order Status.
Perhaps this will trigger PayPal to confirm delivery and release funds.
Or/then, ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):
1. Log on to PayPal account.
2. Click Activity at the top of the page.
3. Find and click the payment transaction.
4. Click Confirm receipt.
5. Click Yes to confirm that you received the order.
Note: completed payments pending due to funds availability holds don't expire, they 'should' get automatically released to you in 21 days. I say 'should' because there can be delays. payments get returned only if the payment is pending as 'unclaimed' by you.
Kudos & Solved are greatly appreciated. 🙂
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