Hey.
Sorry that this is also happening to you, but also to thank you for responding.
Right- I telephoned twice more and emailed (had to make a "formal complaint" to get it targeted enough) twice too.
The second time I telephoned I was told that it was above the person's "pay-grade", as in- they had had NO information of a change but that it depends on the bank. Basically, the fact that I used to get payments transferred into my bank account within minutes not days until the 1st of February when the wording also changed, was lost on them. And all they could do was just to parrot their responses, that the money had been processed as usual (which was untrue as even how it was worded at their end had changed on the interface and took 6 times as long than normal to even show as allegedly "completed"), and get quite irate at my repeated explanations. But his chanting that the transaction was showing as "completed" was perfectly acceptable?!
Then I received the single and only reply to my "formal complaints" which repeated what I was told- that payments into banks take up to- well, you know the rest. No acknowledgement of the fact that I have been doing this long enough to know/see a change where there is one. What it did say, however, was that things sometimes revert to the "old process", without explanation of that that means.
The third time I telephoned I was told that nothing had changed, that it was almost certainly a one off due to their systems being overloaded on THAT occasion. And that there is an old system which these transactions sometimes have to use, when the newer system becomes overloaded. I explained that it was this I had asked for confirmation of because a) I know that things were different on the 1st of February 2018 from what they had been every SINGLE other time before then, and b) if there had been a change I'd be asking customers to pay cash for their four figure purchases as it is not possible to have to wait 5 or so days for those funds to be available.
I have not tested it since. Cannot afford to.
My thinking is that Paypal is trying to make it so that customers do NOT transfer the funds away from Paypal as quickly as I was doing, and also use Paypal as the payment source. I cannot do that, and suspect that I will just stop using Paypal altogether.
I WILL update when/if I hear back from my second "formal complaint", but bitter experience with Paypal tells me that they wont respond. Odd, that... Wanting to be seen as a professional solution and yet not being professional about it. Money matters are incredible sensitive, and I would expect the customer service to be on point in their regard.
I will also update when I next try using Paypal to take payment (with a small amount, of course! Cannot, as I wrote, risk it otherwise).
