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Amex connected to other PayPal account but don't know which!

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New Community Member

Amex connected to other PayPal account but don't know which!

I have set up a PayPal account and tried to connect my Amex. Unfortunately it won't let me as I apparently have it connected to another account. I have closed my previous personal account and as for my business account I do not have any cards attached at present. How can I resolve this issue? Is there a way to find out which account my Amex is already connected to?

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Esteemed Advisor

Re: Amex connected to other PayPal account but don't know which!

@ewood18659 

 

Only customer services can help you remove a card from a previously closed account.

 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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Kudos / Solution appreciated.