AirBnB Payment Pending

GrantThoms
New Community Member

I've been an Airbnb host for about 4 months now. From late July until the end of October I received my Airbnb payments through PayPal in the recommended time - 24 hours after check-in. I was very happy. I had a week in early November with no bookings but when I had my first payment around 8 November suddenly it wasnt released to my account automatically. It took some time to realise that the Payment had been received from Airbnb but Paypal had classed it as Pending. After a couple of days of messaging, I was assured that this is part of PayPal's security system for periodic auditing of payments etc. Every single Airbnb payment since then has gone into Pending. It is never released to my until after I have complained and sometimes that is 48 Hours + since the payment was received by PayPal. I get the same Messaging Centre reply: oh we see your concern has been resolved. No it hasn't! I have emailed PayPal GB to escalate my concerns to a formal complaint but no reply. Has anyone else had this problem? PayPal doesnt have the excuse that it is dependent on waiting for refund window to close as with some eBay transactions.  I am getting exascerbated and considering changing my Airbnb payout to direct banking (takes longer but at least it's guaranteed, low-stress option).

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kernowlass
Esteemed Advisor
Esteemed Advisor

@GrantThoms 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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