Adding bank account, not able to prcess your request right now

cf454
Contributor
Contributor

We changed banks and I continually get the error "we're not able to process your request right now" when trying to add the new bank account.

 

Does anyone have any ideas?

 

Thank you!

 

 

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PayPal_Intars
Moderator
Moderator

Hi cf454,

Welcome to the community forum and thanks for posting.

Here are some common issues you might encounter when linking a bank account:

  • The bank account must be a U.S. bank.
  • The bank account can’t be linked to more than one account at a time.
  • The bank account can't be linked if it has already been linked to 3 previous PayPal accounts.
  • The name on the bank account must match the name on the PayPal account.

We can confirm accounts from most banks and credit unions. Unfortunately, there are some banks that are not compatible with PayPal, including most online-only or prepaid bank accounts.

-Intars

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PayPal_Intars
Moderator
Moderator

Hi cf454,

Welcome to the community forum and thanks for posting.

Here are some common issues you might encounter when linking a bank account:

  • The bank account must be a U.S. bank.
  • The bank account can’t be linked to more than one account at a time.
  • The bank account can't be linked if it has already been linked to 3 previous PayPal accounts.
  • The name on the bank account must match the name on the PayPal account.

We can confirm accounts from most banks and credit unions. Unfortunately, there are some banks that are not compatible with PayPal, including most online-only or prepaid bank accounts.

-Intars

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cf454
Contributor
Contributor

You actually have to contact PayPal support for this.  it's some security thing blocking adding the new one.

 

They assisted.

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