Activities accounting software weird Deducted payment instead of adding. Bank tranfer disappeared?

grafton41
Contributor
Contributor

Paypal is posting wrong and not posting at all.  Deducting customer payments from balance, has not released bank transfer to bank, balance is wrong.  What is going on.  I need to be able to trust paypal.  Showing less balance than payments.  No disputes or chargebacks.  Just messed all wrong.  Weird and Balance is incorrect, less than what balance should be because deducted customer payment from balance instead of adding.   Can't trust this system.  No good.

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @grafton41,

 

That sounds very strange. I am sorry to hear there is confusion around your balance. It is always best to check this by logging into a PC rather than the app and view your history 'with running account balance'. I hope this helps and if you have any specific questions once you have ran through your transactions, please email us through the 'Help & Contact' section of your account. The relevant team can then investigate.

 

Hope this helps,
Siobhán

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