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Account on Hold - Shipping information

New Community Member

Account on Hold - Shipping information

Hi everyone!

My account is fairly new (business) and it put my account on hold.

I was wondering how to unhold the account, I try to do/resolve their list but I am not sure what to for the shipping question.


 "What do you want to provide for this transaction?

Shipping information

Provide proof for a physical good or item you’ve shipped."


Do I send them the tracking numbers? pictures of the product?
Please let me know, thank you