Account money

[Davidw134]

Someone sent me money from their PayPal to my debit card over a hour ago first I tried my netspend card and it never transferred, then I tried my direct express card it still hasn’t transferred. How do I know what card it will go on, and how come it still hasn’t transferred and it’s been a few hours!! Please help??

[sharpiemarker]

@Davidw134 

First, someone cannot send money from their PayPal to your debit card. The funds go into your PayPal balance.

Second, if you want to withdrawal funds, make a request to transfer to an eligible debit card.

https://www.paypal.com/us/smarthelp/article/what-bank-accounts-and-debit-cards-are-eligible-for-inst...

https://www.paypal.com/us/smarthelp/article/how-do-i-get-money-out-of-my-paypal-account--faq2316

https://www.paypal.com/us/smarthelp/article/how-do-i-transfer-money-to-my-bank-account-faq1189

Please contact customer service for further assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal