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Account limited to confirm card, but no confirmation link

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Muzeon_Cluj
Contributor
Posted on

Hi, 

 

Our account was limited waiting for identity confirmation. It all went well until I needed to confirm the card. The card is correctly linked but there is no confirmation link. Everything was done as asked, but when I click on the linked card there is no link to ask for confirmation. 

Muzeon_Cluj_0-1619424353419.png

While the help page says that "If you don’t see this link, you can begin using your card right away.", the account is still limited and I am asked to confirm the card.

 

2 REPLIES 2

Account limited to confirm card, but no confirmation link

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kernowlass
Esteemed Advisor

Account limited to confirm card, but no confirmation link

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Muzeon_Cluj
Contributor

Thank you, @kernowlass 

 

The problem was not that I didn't find the code, but there was no place to enter it. When I click on the card it just opens without any hit to confirmation.

 

Muzeon_Cluj_1-1619521866743.png

Eventually I wrote to support and they are working on it. 

 

Thanks again! 

 

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