I am new to PayPal and I have to refund an amount to a Sender. I initially tried to verify my account but got this:
Hello Clement Sam,
For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues.
We are making every effort to minimize any disruption to your business.
If your PayPal account balance is zero, and you have no unresolved buyer complaints or chargebacks, your account will remain limited.
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Disbursement options
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Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them.
To refund your buyers:
1. Log in to your PayPal account.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.
Option 2. Money in your PayPal account will be held for 180 days. After 180 days, please contact us to withdraw your money.
We regret any inconvenience this may cause.
Sincerely,
Rohini
PayPal
Now I have to immediately make a refund to a Customer but I am unable to do so. Meanwhile, in the email, they said I can refund using my Paypal balance. I have tried contacting Paypal several times but I have not received any replies. None of my messages has been responded to. I need to refund as soon as possible too to avoid any misunderstanding. Please help out!
