refunded missing
masonoire
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Posted on
Jun-02-2020
02:16 AM
so I’ve been waiting for a refund pending to clear - now it’s finally cleared the money hasn’t gone back in to my account? .. can someone explain to me if this is right or wrong? I’ve waited almost 2 days now for paypal to get back in touch with me.
2 REPLIES 2
charmanderrr
PayPal Employee
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Jun-04-2020
08:32 AM
Hi @masonoire
Good day! For details about the refund process please visit the link below.
https://www.paypal.com/uk/smarthelp/article/FAQ1212
Hope this helps! Stay safe.
kernowlass
Esteemed Advisor
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Jun-04-2020
10:31 AM
If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212
Advice is voluntary.
Kudos / Solution appreciated.
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