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refunded missing

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masonoire
Contributor
Posted on
so I’ve been waiting for a refund pending to clear - now it’s finally cleared the money hasn’t gone back in to my account? .. can someone explain to me if this is right or wrong? I’ve waited almost 2 days now for paypal to get back in touch with me.
2 REPLIES 2

refunded missing

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charmanderrr
PayPal Employee

Hi @masonoire 

 

 

Good day! For details about the refund process please visit the link below.

https://www.paypal.com/uk/smarthelp/article/FAQ1212

Hope this helps! Stay safe.

refunded missing

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kernowlass
Esteemed Advisor

@masonoire 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212



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