payment pending need help

[boby1]

so ive done my first sale from eBay and its a virtual product. it says my money is on hold so I followed what it says so I can get it sooner and now it says "you've updated your tracking information you'll receive your money within 7 days of verification" does this mean that the buyer has to verify that the product has been received or is it something I have to do on my end 

[kernowlass · Accepted solution]

@boby1 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.