help with pending payments

casablanca11
New Community Member

Hello,

 

I have a number of pending payments in my account, does anyone know how do i access these? I am a new small business and do not send my parcels tracked as i currently cant afford to do so. I get a royal mail barcode number after using their click and drop service therefore I cant add tracking to the transactions. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@casablanca11 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds and no tracking number is applicable Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.

 

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987


Advice is voluntary.
Kudos / Solution appreciated.
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