Similar problem... but with check request. I've done the old school mail check for balances,
and spent a block of time trying to figure out why the request check icon didn't link to anything
and on the app it appeared it didn't even have the option. 3 calls to the support center
and they were not even aware.. and chased down irrelevant leads until IT said It's broken.
No ETA, no communication with the support team, and the answer was to pay a fee twice
as much to get cash at Walmart. Yeah... I need a extra trip to Wal-Mart with COVID.
My response was if you offer a service...fix it, and not slowly when you are dealing with people's
money. Really shows a disconnect on communication, and respecting the trust needed
to handle people's money. Anybody have any ideas on actions..? losing confidence on timetable
