Wrong Tracking Number

Juliastraley77
Contributor
Contributor
I sold something on Depop and I accidentally put the wrong tracking number on PayPal. My money is still pending. I gave the buyer the correct tracking number but will I ever get my money?? I need help
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1 REPLY 1

charmanderrr
PayPal Employee
PayPal Employee

Hi @Juliastraley77 

 

Thank you for reaching PayPal. 

Im sorry you were not able to access the money right away. There are several reasons why money will be put on hold, please see below article. 

https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987 

You may want to check with the sender how it was sent, if it is as friends and family or goods and service. For goods and services kindly ask the sender to follow the steps on the link below. 

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176?app=searchAu... 

  

If you find this helpful, kindly enrich the community with a kudos or accept it as a solution. Thanks and stay safe! 

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