Verify, account details, refund, closing account

Claudia2034
New Community Member
Hi! I’ve just sold a pair of pants via my depop which is connected to my PayPal account. I can see the money in my PayPal account but I cannot access it as I need to verify my account details. The year of birth in my details is incorrect and I therefore am unable to verify them. I want to shut my account and create a new one, but I don’t want to lose the money. There’s no option on the transaction for me to transfer or refund the money back to my buyer. Is there anyway I can retrieve the money or send it back? Thanks
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