Sorry, we can’t link your bank account right now.

[norakelemen]

Hi There,

I get the following message when I try to link my bank account to my PayPal account:

Sorry, we can’t link your bank account right now.

It's been days and I don't get any specific error message that I could act upon. Just this.

I need to be able to make a transfer, but without the bank setup it of course won't work.

Any help is appreciated.

Thanks,

Nora

[norakelemen · Accepted solution]

If anyone is interested in the resolution...

Paypal support called me, after I logged a ticket for them, and let me know that I received these Sorry... messages, because I previously locked myself out with too many wrong attempts to set up my bank account. They helped me to unlock it and after it everything worked just fine.

[ED109]

How did you get PayPal to call you? I tried messaging and calling them. Messaging resulted in the same error message. Calling them resulting in an automated message saying that PayPal's customer support isn't available and that I should try messaging. The phone call took place at 11 am EST on Monday.

[kernowlass]

@ED109 

Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Daniellet01]

Where did you go to put in a ticket because I’m not seeing that option. I’ve been trying to get help for 3 days but of course PayPal customer service has been ineffective and unable to reach.

[norakelemen]

I think you need to go to the Message center. Start a conversation, then you will be able to open a ticket. If I remember correctly...

https://www.paypal.com/smc/async/home?isvenice=false