Refund money missing

Reyray
New Community Member

I recently bought an item on ebay through an auction. I paid for the item using my card. The seller got cold feet and cancelled the transaction and issued a refund. Ebay sent the refund to my inactive paypal account. I received an email from Paypal saying that a refund has been issued. 9 days later, another email came through confirming that the money is in my account. on Paypal my balance has not changed. where is my money?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Reyray 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.