Received a payment / reimbursement from a seller; but it status is on hold > What must I do ?

centrino538
New Community Member

Good afternoon,

Please note that I created a Paypal account one year ago; but I never made any transaction. I.e. this account was never used before...

 

My problem : yesterday, I received a payment / reimbursement from a seller because I never received his shipment;

Yesterday he made a payment that I can see in my Paypal account; but unfortunately the payment is in status 'on hold'. 

I guess it is because my account has never been used ?

 

My questions :

- what must I do see the payment no more in 'on hold' status ?

- or will this happen automatically, after Paypal made some internal checks ?

- how long does it take before this change happens ?

 

Thank you in advance

 

 

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