Paypal keeps asking me for my debit or credit card number. Why?

LaKittyPitty
New Community Member

I had a negative balance on my paypal account. I just settled that through my bank’s app. But my paypal page says I still have a negative balance and the website and app keep asking me to register a debit or credit card. I have a confirmed bank account in my profile details, so why does PayPal ask me to do this? I don’t have a credit card and I cannot fill in my bank card details, because it does not have a cardnumber or security number. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@LaKittyPitty 


As you have not added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in then sadly can't advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.

 

However >>>


If you have failed bank transfer then Paypal automatically keep trying to access those funds to clear your negative balance.
They have already fronted the payment to the seller on your behalf and so want the money owed.

If you sent a bank transfer to your Paypal account and Paypal also automatically applied for the funds as well then you would have 2 payments processing to your paypal balance.
The first one to arrive will clear the negative balance and the second one will be credited as a + to your balance and you can withdraw it back to your balance once cleared.


Advice is voluntary.
Kudos / Solution appreciated.
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