Payment on hold

[miriamkhury]

I received a payment through paypal that was for a service I provided (it was a biweekly payment for my new job) and it was put on hold saying I needed to wait for the package to arrive and for my client to confirm it was in good condition when i’m not selling anything? i’m getting payed for a service that i already provided not for a product that i’m going to send. I need access to the money asap, what can i do?

[kernowlass]

@miriamkhury 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service/virtual sale OR no tracking number is applicable Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always available or guaranteed.