Payment on hold

meganc333
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I sold a shirt through depop like I normally do but this time the payment was put on hold but I didn't realize until after the package had been delivered. I know for a fact she got the package because she left me a nice review. I added the tracking info and put "processed." It still says "payment will be received within one day of delivery." But its been delivered so? I don't get what else I can do 

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Temp20230515G
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Hi @meganc333 

 

 "payment will be received within one day of delivery."  - This will apply after the delivery confirmation from the trusted courier.

 

If she already has the item, ask her to confirm the receipt of the item so that you can get your funds immediately - https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176

 

If you just recently uploaded the tracking number and it was already delivered before you added it, you either need to ask the buyer to confirm the receipt or wait for 21 days.

 

Hope it helps!

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Temp20230515G
Contributor
Contributor

Hi @meganc333 

 

 "payment will be received within one day of delivery."  - This will apply after the delivery confirmation from the trusted courier.

 

If she already has the item, ask her to confirm the receipt of the item so that you can get your funds immediately - https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176

 

If you just recently uploaded the tracking number and it was already delivered before you added it, you either need to ask the buyer to confirm the receipt or wait for 21 days.

 

Hope it helps!

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