On hold payment

estelam
New Community Member

Hello, I received a payment on Feb 28, it has no shipping information since its for a service and not a tangible product. I updated it as order processed and was notified that I’ll get my money within 7 days of verification. Does it mean it will be available already tomorrow, March 7, 2021?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@estelam 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@estelam 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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Gljarrell
New Community Member
If I have performed services and the client finds them satisfactory and pays me what right do they have to my hard earned money. My clients is just as upset about them holding my money and went a far as to complain to no avails I also like how there is really no resolution except to suck it up pay your bills late tell your employees the can't get paid and wait for pay pal to collect enough interest that their satisfied enough to pay you its one thing if I was selling goods its another when its my labor biggest scam I've seen. Why have payment apps on your phone just to have them keep it if I sound bitter I am they offer mo solution and very little communication actually none at all
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