No Withdrawal Mail

[elGuido]

Dear community,

my account was limited in October 2019. I got a mail from PayPal saying I would receive a mail after 180 with instructions on how to withdraw my money.

It has been almost 2 months longer then 180 days, and I still have not received any mail from PayPal.

I have tried withdrawing my money myself from my account, and it only says 'Something isn't right. Try again.'.

I have the feeling that my PayPal account is glitched, as it still says 'We need missing information to resolve a problem with your account.' but when I click on that message it just says 'Your account has been limited permanently'. 

Ontop of that I have never received a mail from PayPal with instructions, which leads me to believe the system still thinks I can reverse the limitation - but at the same time says I have already been permanently limited.

What do you think I should do? The reason I am asking it here, is because PayPal is not responsive via mail, phone nor social media.

I just get either automated messages, or messages that say there will be an account specialist assigned (which has been weeks ago).

Looking forward to your feedback.

[kernowlass]

@elGuido 

If no disputes are opened against you in 180 days then normally you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes Paypal request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.

[elGuido]

Does PayPal have a page somewhere where they keep us updated about their support?

For example when they expect their phone support to be back online? Or maybe other ways to get in contact with their support - without autoresponses or forwarding to agents who don't turn up for weeks?