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My PayPal balance is still on hold

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Alyyy
New Community Member
Posted on
Hi guys! Pls help, the money sent to me is still on hold, I did put the tracking info for the service and updated the information.. the email was sent to my sender and he even confirmed it, so why is it still on hold? Do I have to wait 21 days?
2 REPLIES 2

My PayPal balance is still on hold

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02062
New Community Member
$ on hold for 9 days. Has been removed from senders account. Says pending but never this long. Putting me in bad spot!!!!

My PayPal balance is still on hold

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kernowlass
Esteemed Advisor

@Alyyy 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

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