Money request on Hold from buyer

[Taimur1]

The buyer's money appears on Hold (I'm not a regular seller). It has been more than a month for the purchase and have provided Paypal proof of shipment with postage details but the payment still hasn't been released into my account. What should I do? Paypal is not responding to my emails/messages.

Thank you for your feedback, in advance.

[charmanderrr]

Hi @Taimur1 

Thank you for reaching PayPal. 

Im sorry you were not able to access the money right away. There are several reasons why money will be put on hold, please see below article. 

https://www.paypal.com/au/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

You may want to check with the sender how it was sent, if it is as friends and family or goods and service. For goods and services kindly ask the sender to follow the steps on the link below. 

https://www.paypal.com/au/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176?app=searchAu...

For the money not to be held moving forward, please visit the link below. 

https://www.paypal.com/au/smarthelp/article/faq3743

If you find this helpful, kindly enrich the community with a kudos or accept it as a solution. Thanks and stay safe!