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Lost payment Confusion, frustration, anger, madness

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deftone999
Contributor
Posted on

I made a sale on depop about 2 weeks ago now. It was delivered to the customer about 4 days ago now. I know the Paypal hold policy is that the money is released 1 day after delivery. So, why is my payment still on if hold its been 4 days? I already added tracking info to Paypal, so if anyone could help get my money released sooner I would appreciate it. 

1 REPLY 1

Lost payment Confusion, frustration, anger, madness

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kernowlass
Esteemed Advisor

@deftone999 


Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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