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Information request

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ayoubyb
New Community Member
Posted on

Hello, 

I had some money this morning in my account but i found out that it vanished after this night pm, it's about 9 to 10pm .

so what i'm asking is if it happened to a group of people or just to me 

1 REPLY 1

Information request

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PayPal_MariaI
Moderator

Hello, @ayoubyb

Thank you for reaching out to us through the Community! 

I'm sorry to hear that your money vanished. I advise you to check the activity of your account. If you have an unauthorised transaction, you can open a case and our specialists will review it. If you click on this link you will find all the information about unauthorised activity and the steps to follow: https://www.paypal.com/smarthelp/article/faq1988
If you don't have any unauthorised transactions, the best to do is to give our Customer Care a call. Here is the contact page: https://www.paypal.com/smarthelp/contact-us

Have a nice day! 

María. 

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