I bought a pair of shoes with PayPal buyer protection, a week later I got them but they were the wrong one, they were destroyed and definetely not as described. So i requested a full refund and at first I got an E-Mail that it got accepted but later on it got denied, when I wrote to PayPal they said that I have to contact them directly via chat and not via E-Mail, but the directly chat is nowhere to be seen. I don’t have my money and I don’t have the shoes, can somebody help me to fix this problem?
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute