How many days for a trace?

JayYuUy
Contributor
Contributor
Hi there, It's been two weeks already since a trace has been filed from the back office. How long does a trace usually take before we hear back from Paypal? I've been given conflicting responses from Paypal ever since requesting a trace (which was denied many times and given conflicting responses) and now to a trace which I still haven't heard back from! How long does this take and when will I ever hear back from Paypal if ever?
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2 REPLIES 2

colorjam
New Community Member

I would also like to know this

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Jehg
Contributor
Contributor

I'm having the exact same issue, Paypal isn't giving me any information about this. I have contacted them multiple times and they can't even provide me with a document that says they are doing the trace? It doesn't make any sense and we are supposed to take their word for it. No emails are sent for updates and customer service has been absolutely no help. How long does this take? 

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