How do I utilize my money in paypal

bpills
New Community Member

I recently purchased an item on ebay that never arrived, and ebay sent me a refund for it. The refund transaction shows up in my paypal account, yet it does not show that I have a balance on paypal (to be clear, it does not show that I have $0 as my paypal balance, it just doesn't show a balance whatsoever). There is also no option anywhere to transfer the funds to my bank. I wondered if maybe the money went straight to my bank account (with Chase) already, so I checked there too but it has not shown up. I only have a paypal personal account, not a business or a cash account or whatever the other kinds are. It has been 2 days since the refund showed up in my paypal transactions. 

 

How do I utilize this money? I would like to transfer it to my bank (Chase) account. Have I just not waited long enough for it to process or something?

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1 REPLY 1

charmanderrr
PayPal Employee
PayPal Employee

Hi @bpills 

 

 

Good day! For details about the refund process please visit the link below.

https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212

Hope this helps! Stay safe.

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