Help Please

pancakesaregood
New Community Member

I need help because my PayPal money is on hold. I don't know when I can get it but all it says is  "You have successfully updated shipment information. You’ll get your money within 1 day of delivery." What does this mean? Does this mean after one day I will get my money? Because a lot of people are saying I would get it after 21 days. Anyone please reply and answer my question, it would be very appreciated.

 
 
 
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@pancakesaregood 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale OR no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always available or guaranteed. 
If not then sadly its 21 days.

 

https://www.paypal.com/ca/smarthelp/article/why-won%E2%80%99t-my-payment-be-available-for-21-days-fa...


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