HELP my money won’t be released

Nataliejane017
New Community Member
I sold an item on depop and met up with the person in my town. PayPal is saying they held my money until I add shipping info so I named it a good an service because I didn’t ship it. Will my money be released because I did that or does the buyer need to do something on her end.
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1 REPLY 1

_Joseph_
PayPal Employee
PayPal Employee

@Nataliejane017 

 

There are several reasons why a payment to a seller will be put on hold. Check below article for further details. Instead of waiting 21 days of hold, ask you buyer to Confirm Receipt of the item just follow the steps provided in the article below. Once the buyer is done confirming the receipt the balance will be release automatically to the seller.

 

How to Confirm Receipt:
https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176?app=searchAu...

 

Reasons why there is Payment Hold:
https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987?app=sea...

 

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

 

 

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