Funds held

EHSH
New Community Member

I have been buying and selling on ebay 20 years, never had a negative feed back, paid the shipping out of my pocket for a recent item, item has delivered 5 days ago, and buyer has given me positive feed back- Explain again why are my funds are being held.  I have not been very active in a while, right now doubt if I will accept paypal payments in the future

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kernowlass
Esteemed Advisor
Esteemed Advisor

@EHSH 

 

1. 'We guys' did nothing as this is a user to user community forum and not paypal customer services.

 

2. If you did not receive an item then you should have opened a dispute for non receipt and escalated it to a claim.

 

3. Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.

If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).

http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html




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EHSH
New Community Member

Also note that funds were released to ebay- I just had a pay pal rep answer my phone call "day 3"  I am not a professional retailer on ebay and buy or sell occasionally for personal reasons. I just bought an $800 item from Germany on October 13th that did not deliver until mid February and you guys left me hanging to deal with missing item on my own?

 

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@EHSH 

 

1. 'We guys' did nothing as this is a user to user community forum and not paypal customer services.

 

2. If you did not receive an item then you should have opened a dispute for non receipt and escalated it to a claim.

 

3. Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.

If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).

http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html




Advice is voluntary.
Kudos / Solution appreciated.
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