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Debit card

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mysarahamilton
New Community Member
Posted on
Hi everyone, I created an account but I couldn’t change my nickname, so I closed the account and I created a new one. In the new account I can’t add my card because it says another account is already registered with it. I don’t understand because my old one was closed in the settings and don’t exist so it’s impossible.
1 REPLY 1

Debit card

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kernowlass
Esteemed Advisor

@mysarahamilton 

 

Did you remove the card from your previous account before you closed it?

If not then its still linked to it and only customer services can help you remove it.


Advice is voluntary.
Kudos / Solution appreciated.

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