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Customer Support is terrible

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GrantSmith218
Contributor
Posted on
I need to speak to a real person about a payment that is still on hold 3 days after confirmed delivery and seller has left feedback on eBay. I am trying to contact support for help but I keep getting a robot on the phone that won’t let me talk to a real person. This is so annoying.
1 REPLY 1

Customer Support is terrible

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kernowlass
Esteemed Advisor

@GrantSmith218 

 

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.

If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).

http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html




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