Credit Card has been already linked but i only have one account

xyz7x
New Community Member

When i was putting my Credit Card details in and confirmed the expiration dates and the security code a messaged popped up. "This card is linked to another PayPal account. Please remove the card from the other account or try a different payment method." I had an old account but i closed it and now i cant do anything with my credit card 😞 please help !

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@xyz7x 

 

You should have removed the card before closing your old account, you won't be able to add it to a new account if its still linked to your old one.

You would need to ask customer services if they can unlink it for you so you can use it again.


Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.