Balance - Spendable?

thecrownismine
Contributor
Contributor

I owed $58 apx to PayPal as a dating agency took it out unlawfully.  I finally paid back PayPal the $58.  My last payment to PayPal was $25.80.  Oddly enough, I saw that now I am in 'credit' $25.80 in my PayPal account.  ?   Wouldn't it now be showing as 'O'? (zero?)  Yet, it says that my 'balance' in PayPal is $25.97 (I know - 17c more)    When I click on the $25.80 payment that I paid to PayPal, it stated something like that money was going towards the collection agency - or something like that - going towards the debt I owed to PayPal - so, why then am I oddly coming up as $25.97 in balance/credit?  Shouldn't it be saying I am in zero balance?  Sounds a bit confusing, I know.  I don't want to spend it and then PayPal is like, hey - that's not yours etc.

 

Thanks.

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @thecrownismine,

 

I'm sorry to hear that there's a discrepancy in your balance. Please contact customer service to have a representative look into the situation and give you account-specific assistance.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.

 

I hope this is resolved quickly!

 

Olivia

 

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